Terms and Conditions

About these terms

These Terms and Conditions apply to all bookings, estimates, diagnostic work, MOT testing, servicing, repairs and related services provided by MotorSector, a trading name of G R Automobile Services Ltd (company number 15042357).

By making a booking, approving an estimate, leaving a vehicle with us, or instructing us to carry out work, you agree to these terms. If you are booking on behalf of a business or another person, you confirm that you have authority to do so.

Our workshop is at Penistone Works, Penistone Road, Streatham, London SW16 5LU. Opening hours are Monday–Friday 08:30–17:30. Closed Saturday and Sunday, unless we agree otherwise in writing.

Booking acceptance

A booking request made online, by telephone or in person is an offer to book workshop time. A booking is accepted only when we confirm it by telephone, email, text message, online confirmation or workshop acknowledgment.

We may decline or rearrange a booking where the work is outside our capacity, equipment or expertise, where required information is missing, or where we reasonably believe the request cannot be completed safely or lawfully.

Please provide accurate vehicle details, including registration, make, model, mileage where known, and a clear description of the symptoms or work required.

Estimates and quotations

Estimates and quotations are given in good faith based on the information available at the time. They are not a fixed-price contract unless we expressly confirm a fixed price in writing.

Quotations based on MOT failure information may remain subject to physical inspection, parts availability and confirmation that no additional damage or seized components are present. A document-only estimate is not an unconditional final price.

An estimate may change if further inspection reveals additional faults, if parts prices change, if labour takes longer than anticipated for reasons outside our reasonable control, or if the work originally described differs from the work required.

Where we provide a written estimate, the price is usually exclusive or inclusive of VAT as stated on the estimate. If VAT status is unclear, ask us to confirm before approving the work.

Diagnostic charges

Diagnostic fault investigation appointments are charged at our published or quoted diagnostic rate for the technician time and equipment allocated. Unless we confirm otherwise in writing, the published rate for the initial diagnostic fault investigation is £100 plus VAT and includes up to one hour of technician testing, fault-code and live-data analysis where relevant, a personalised inspection video and copies of applicable diagnostic reports.

The diagnostic charge covers investigation time within the agreed booking window. It is payable whether or not a repair is authorised afterwards, and does not include parts or repair labour.

Customers cannot normally wait onsite during diagnostic investigations. Fault-code reading alone does not identify a failed component.

Diagnostic limitations

Diagnostics identify or narrow the likely cause of a fault using the information, symptoms and access available during the appointment. Some faults are intermittent, software-related, network-related or dependent on road conditions, weather or load and may not reproduce during testing.

A diagnostic appointment does not guarantee that every intermittent or complex fault will be conclusively identified within the initial hour or a single visit. Further testing, parts substitution, road testing or specialist equipment may be required.

Additional diagnostic time

If investigation cannot be completed within the booked diagnostic time, we will explain what has been found so far and provide an estimate for additional diagnostic time before continuing, unless you have already authorised further investigation.

Additional diagnostic time is chargeable at our prevailing rates unless we agree otherwise in writing.

Diagnostic repair discount

When the diagnosed repair is subsequently authorised and completed by MotorSector, a 50% diagnostic discount may be applied to the final repair invoice.

The discount applies only where all of the following conditions are met: (1) MotorSector carried out the diagnostic fault investigation that identified the repair; (2) you authorise the recommended repair arising from that investigation; (3) MotorSector completes that authorised repair at our workshop; (4) the discount is confirmed by us in writing or on the repair estimate or invoice at the time of approval; and (5) the repair invoice covers the completed repair labour and related parts supplied by us for that authorised work.

The discount is calculated as 50% of the diagnostic charge paid or payable for the relevant investigation and is applied as a credit against the final MotorSector repair invoice for that authorised repair. It is not a cash refund, is not transferable to another vehicle or customer, and does not apply where the vehicle is collected without the authorised repair being completed by us, where only parts are supplied without our repair labour, or where diagnosis was carried out by a third party.

We may withhold or withdraw the discount if payment for the diagnostic investigation remains outstanding, if the authorised repair scope changes materially so that it is no longer the diagnosed repair, or if you cancel the authorised repair before completion. Any offer of the discount remains subject to these Terms and Conditions and our confirmation at the time of repair approval.

Authority to carry out work

By booking work or leaving a vehicle with us, you authorise MotorSector to carry out the agreed inspection, MOT, service, diagnosis or repair, and to operate the vehicle as reasonably required for testing, movement around the premises and road testing where appropriate.

You confirm that you are the owner of the vehicle or are authorised by the owner to instruct the work and to collect or arrange collection of the vehicle.

Additional work approval

If we identify additional work beyond the agreed booking or estimate, we will contact you for approval before carrying out that additional work, except where immediate action is required to make the vehicle safe to move or store, or to prevent further damage that would reasonably be expected to worsen without prompt attention.

Approval may be given by telephone, email, text message, online message or in person. We may keep a record of the approval. If we cannot reach you, additional work will not proceed until approval is received, unless the limited safety exceptions above apply.

Deposits

We may require a deposit before ordering parts, reserving specialist workshop time, or commencing certain repairs. Deposit amounts and payment methods will be confirmed when requested.

Deposits are applied against the final invoice. Refund of a deposit depends on the reason for cancellation, whether parts have been ordered or specially obtained, and the costs we have already incurred.

Cancellation and missed appointments

Please give us as much notice as possible if you need to cancel or rearrange. We may charge a cancellation or missed-appointment fee where an appointment is cancelled at short notice, missed without notice, or rearranged after parts have been ordered or workshop time set aside.

If you arrive significantly late, we may need to shorten, rearrange or cancel the booking depending on workshop capacity.

Parts ordering

Parts are ordered to suit the vehicle details provided and the work approved. Lead times depend on supplier availability. We are not responsible for manufacturer or supplier delays outside our reasonable control, but we will keep you informed where practical.

Special-order, non-returnable or vehicle-specific parts may require payment or a non-refundable deposit before ordering.

Customer-supplied parts

We may, at our discretion, refuse to fit customer-supplied parts. Where we agree to fit them, we do so on the basis that parts quality, suitability, authenticity and warranty remain your responsibility.

Labour to diagnose, remove, refit or correct issues arising from unsuitable, incorrect or defective customer-supplied parts is chargeable. Our parts guarantee does not cover customer-supplied parts.

Vehicle storage

Vehicles are stored at the customer's risk while on our premises, subject to our obligations under applicable law. Please remove valuables and tell us about any existing damage before drop-off.

If a vehicle remains with us after we have notified you that it is ready for collection, storage charges may apply after a reasonable free period, which we will confirm on request.

Uncollected vehicles

If a vehicle is not collected within a reasonable period after we notify you that it is ready, or after work has been declined and the vehicle is available for collection, we may charge storage and take steps permitted by law to recover outstanding sums, including exercising a lien over the vehicle where applicable.

We will make reasonable attempts to contact you using the details you provided before taking further action regarding an uncollected vehicle.

Payment requirements

Payment is due on completion of the work and before the vehicle is released, unless we have agreed account terms in writing. We accept the payment methods stated at the workshop or on the invoice.

Title in any parts we supply remains with G R Automobile Services Ltd until paid for in full. We may refuse to release a vehicle until outstanding balances are settled.

Road testing

Where necessary, we may road-test the vehicle to diagnose faults, verify repairs or confirm MOT-related items. Road testing is carried out by competent staff using reasonable care.

If you do not want the vehicle road-tested, you must tell us before work begins. Some diagnoses and quality checks cannot be completed without a road test.

Vehicle collection and delivery

Any collection or delivery service is subject to availability, location, vehicle condition and an agreed charge. Collection or delivery does not replace the need for workshop diagnosis where a fault cannot be assessed safely at the roadside or collection point.

Risk in the vehicle during collection or delivery remains as agreed at the time of booking. Tell us about low ground clearance, parking restrictions, keys, alarms and any driving limitations before collection.

Parts and labour guarantees

Qualifying parts and labour supplied and fitted by us are covered by our workshop guarantee for the period and scope stated on your estimate or invoice. Unless otherwise confirmed in writing, our standard guarantee on qualifying repairs is 12 months for parts and labour.

The guarantee does not cover fair wear and tear, misuse, neglect, accident damage, unauthorised further work, customer-supplied parts, or faults unrelated to the work we carried out. Guarantee claims must be reported promptly and the vehicle made available for inspection.

Manufacturer and supplier warranties

Manufacturer or supplier warranties on parts are in addition to any workshop guarantee and are subject to the terms of the relevant manufacturer or supplier.

We can assist with warranty claims for parts we supplied where practical, but we are not responsible for the manufacturer or supplier's decision, timescales or exclusions.

MOT testing and retests

MOT testing is carried out in accordance with DVSA requirements applicable on the day of the test. An MOT is a minimum legal standard check at the time of test and is not a service or a guarantee of future condition.

If a vehicle fails, we will explain the reasons and provide a repair estimate on request. Retest arrangements and any retest charges depend on the failure items, whether repairs are carried out by us, and DVSA rules in force at the time.

We do not guarantee that a vehicle will pass its MOT. Approval of repair work remains your decision.

Customer belongings

Please remove money, laptops, phones, documents and other valuables before leaving the vehicle. We are not responsible for personal belongings left in the vehicle except to the extent required by law.

Tell us about child seats, tracking devices, dash cams or other equipment that should not be disturbed.

Existing vehicle damage

Please point out existing bodywork, glass, wheel or interior damage when dropping off the vehicle. We may record the vehicle's condition with notes, photographs or video.

We take reasonable care while vehicles are in our custody. Claims for alleged damage must be raised before the vehicle leaves our premises or as soon as practical afterwards so that we can investigate.

Video and photographic inspections

We may use photographs or video to record vehicle condition, explain findings, support estimates or document completed work. Images are used for service delivery, quality control, training and, where relevant, dispute resolution.

By instructing us to work on the vehicle, you consent to reasonable photographic or video recording for these purposes. Personal data in images is handled in line with our Privacy Policy.

Complaints

If you are unhappy with any part of our service, please contact us promptly on 020 3981 1781 or info@motorsector.com so we can investigate. Include your name, vehicle registration, booking details and a clear description of the issue.

Our Complaints Procedure explains how complaints are handled. Raising a complaint does not affect your statutory rights.

Liability limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, we are not liable for loss of profit, loss of business, loss of opportunity, or other indirect or consequential loss. Our total liability for any claim arising from a booking or repair is limited to the amount paid for the specific work giving rise to the claim, except where the law requires otherwise.

We are not responsible for delays or failure caused by events outside our reasonable control, including supplier failure, utility outage, extreme weather, accident, or unavailable specialist parts.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers may also bring claims in their local courts where the law allows.

If any part of these terms is found unenforceable, the remaining parts continue in force. We may update these terms from time to time; the version in force at the time of booking or approval applies to that work.

Company details

MotorSector is a trading name of G R Automobile Services Ltd.

Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Company number: 15042357

VAT number: 465352287

Contact MotorSector