Complaints Procedure
How to raise a complaint with MotorSector / G R Automobile Services Ltd and what happens next.
How to complain
If you are unhappy with any part of our service, contact us as soon as practical on 020 3981 1781 or info@motorsector.com.
Please include your full name, telephone number, vehicle registration, approximate booking or invoice date, and a clear description of the issue and the outcome you are seeking.
What happens next
We will acknowledge your complaint and investigate, which may include reviewing workshop notes, estimates, invoices, photographs or speaking with the technicians involved.
We aim to provide a substantive response as promptly as practical. Complex matters may take longer if inspection of the vehicle or supplier input is required.
If you remain unhappy
If you are not satisfied with our response, tell us why and we will review the complaint again where appropriate.
This procedure does not affect your statutory consumer rights or any right to seek independent advice.
Company details
MotorSector is a trading name of G R Automobile Services Ltd.
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number: 15042357
VAT number: 465352287